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Dispatchers- Pivotal Home Solutions
Ref No.: 18-10903
Location: Naperville, Illinois
Job Description: Assignment length: 6 months to a year.
· Dispatchers are taking general questions concerning coverage, calls inquiring if parts are covered; receiving calls from the call center reps as well as 3rd party providers.
· Department is broken down to 2 groups. 1 – Service Delivery (3rd party providers) and 2 – NHS (in-house technicians). Dispatchers are cross trained to support both groups.
· Experience with billing/invoicing is not necessary.
· First 2 weeks of assignment will be Monday – Friday, 8am to 5pm for training.
· Following training, it will be a Monday – Saturday schedule, 11:30am to 8pm, with a day off during the week. **Phone lines close at 8pm**
· OT is always available; during busy season or when shorthanded, can be working Monday – Saturday, 6 days.
· Candidates need to be flexible, have strong communication skills, and be able to analyze a situation and make decisions.
Education Requirement:
Knowledge, Skills, Abilities:
Other Information: