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Document Processor
Ref No.: 18-09302
Location: San Francisco, California
Major responsibilities may include all or some of the responsibilities below: • Open and sort mail, prepare physical files for applications and documents • Process applications according to current policies and procedures (verify completeness of application, verify customer eligibility, verify product eligibility; enter data in appropriate system(s). • Perform quality assurance reviews on applications • Batch and upload applications for payment • Answer customer inquiries related to applications • Update and maintain daily logs for productivity and quality assurance metrics • Research customer accounts and application issues • Prepare physical files for short-term and/or long-term storage • Practice and comply with safety, ethics and conduct requirements • Share process improvement ideas with Lead and Supervisor. Service-oriented individual to become our application processor in Enrollment & Incentive Management CES Operations department. This individual will process energy efficiency program application from application receipt through application process completion (either in the form of a payment, confirmation of reservation, rate change or rejection). File and store the physical application files if applicable. Perform quality assurance review on applications and provide general processing support

Qualification:
High School graduate or equivalent • 2-4 years of relevant experience• Intermediate knowledge of MS Office (Access, Outlook, Excel, Word, etc.) Desired Qualifications: • Bachelor's degree preferred

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