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Patient Service Associate II
Ref No.: 18-07290
Location: Philadelphia, Pennsylvania
Job Summary

The Patient Service Associate II is responsible for registering patients, collecting demographics, insurance information, and receives payments associated with services rendered and any other duties necessary to provide efficient, timely check-in and check-out services to the patients and families.

Responsible for accurate and complete patient accounts based on departmental protocol, policies and procedures, and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. Ensure all insurance requirements and inform patients of their financial liability i.e. copayments. This is position requires the use of high level customer service skills with our families, departments, and clinical staff by phone and face to face. The position also requires excellent communication skills. The Patient Services Associate II may also be responsible for performing functions in other outpatient departments and will serve as a lead for any of the following functions: front desk registration, scheduling/check-out and financial counseling. Must be flexible and willing to rotate areas and shifts periodically; Perform other duties as assigned.

Job Responsibilities

1.Receives and processes payments associated with services rendered and reconciles daily services and activities.
2.Ability to work in a "team friendly” environment with peers, clinical staff and management of all levels.
3.Ensures timely and efficient patient check-in. Greets patients and families in a professional and customer friendly manner. Obtains demographic and insurance information. Ensures essential patient information is properly collected and entered into the hospital registration system. Complete financial/consent forms if necessary and assist families with financial guidance of insurance coverage (as needed).
4.Schedules patients for appointments according to pre-established practice guidelines (as needed). May be asked to call families to confirm appointment times or prepare families for visit such as request for referrals.
5.Strong Customer Service skills, organizational skills and critical thinking skills needed and the ability to work independently with minimal supervision at times. May be asked to oversee or assist with coverage or to assist peers or supervisor with any of the tasks listed above.

•Customer Service background required.
Additional Technical Requirements

•EPIC Registration and Scheduling Training required within one (1) month of employment.

•EPIC Training Certification Required yearly.
•Working knowledge of computers
•Mandatory Regulation Training required throughout the year.
•Other training may also be required during the year.