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Account Support Rep (ASR) Level 3
Ref No.: 17-02744
Location: Jefferson City, Missouri
Position Type:Full Time/Contract
Start Date / End Date: 07/31/2017 to 07/16/2018
Paladin Consulting is currently hiring an ­­­­­­­­­­­­­­­­­­­­Account Support Rep (ASR) to join our team working onsite at our client's office located in Jefferson City, MO.

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Job Title: Account Support Rep (ASR)
Work Location: Jefferson City, MO
Duration: Long-term contract
Education/Experience Required: High School diploma or equivalent

Job Description & Responsibilities:
  • Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks
  • Provides backup and peak workload support to all Client Associates in territory
  • Establish support coverage schedules with Managers and Site Coordinators
  • Supports training of new employees, as required Supports administrative tasks performed by Client Associates
  • Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
  • Ensures key contact list for all clients is maintained and available
  • Ensures there is a current roster of employees and associated duties for effective coverage support
  • Ensures day to day interface with account key contacts is maintained during coverage support
  • Work with account team to ensure the Value Assurance Process is current and up to date.
  • Communicates to Site Coordinator and Manager all process opportunities identified during support period
  • Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
  • Provide accurate and timely monthly reporting of activities as required
  • Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)
  • Coordinates and fair shares overtime requirements
  • Tracks overtime by account covered to ensure proper billing
  • Able to lift and move up to 50 pounds
  • Travel to accounts supported using reliable dependable transportation
Skills & Qualifications:
  • 3+ years experience delivering services in a client environment
  • Full range of experience in Services Delivery positions
  • Ability to demonstrate problem resolution skills and escalation process
  • Able to demonstrate excellent verbal and written communications
  • Able to demonstrate use of organizational and time management skills to facilitate client deliverables
  • Able to demonstrate ability to manage multiple tasks
  • Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections
  • Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae
  • Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options
  • Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications
  • Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
  • Able to demonstrate ability to recognize PC to printer connectivity
  • Able to demonstrate basic knowledge of Digital Front Ends
  • Able to demonstrate functional knowledge of MAC when required by client
For more information or to view other opportunities, visit us at

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