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DocuCare Level 1
Ref No.: 17-02737
Location: New York, New York
Position Type:Full Time/Contract
Start Date / End Date: 07/17/2017 to 12/31/2017
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­DocuCare Level 1 Associate to join our team working onsite at our client's office located in New York, NY.

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Job Title: DocuCare Level 1
Work Location: New York, NY
Duration: Long-term contract
Education/Experience Required: High School diploma or equivalent

Job Description & Responsibilities:
Main Responsibilities:
  • Client Relationship Management:
  • Serve as the primary customer contact for equipment support and service
  • Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
Services Delivery:
  • Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Break-fix activities account for 70% of role responsibilities
  • Provide IP address support (only with no other network support provided)
  • Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery
  • Contact service as required (Client and 3rd party)
  • Utilize Client web-based applications as required to include Call Handling for code
  • Accurate call reporting on Equipment in FWSS and XSM
  • Remote Service call onsite support
  • Utilize excel to fulfill reporting requirements
  • Driving (if required for duties)
  • Pro-actively manage consumables and supplies using the DOS calculator.
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform Data Entry for activity and asset tracking
Skills & Qualifications:
  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Operational technical skills
  • Customer service and communication skills
For more information or to view other opportunities, visit us at

Paladin is an EEOC employer. We drug test and background check!