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DocuCare Level 1
Ref No.: 17-02737
Location: New York, New York
Position Type:Full Time/Contract
Start Date / End Date: 07/17/2017 to 12/31/2017
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­DocuCare Level 1 Associate to join our team working onsite at our client's office located in New York, NY.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: DocuCare Level 1
Work Location: New York, NY
Duration: Long-term contract
Education/Experience Required: High School diploma or equivalent

Job Description & Responsibilities:
Main Responsibilities:
  • Client Relationship Management:
  • Serve as the primary customer contact for equipment support and service
  • Coordinate Move/Add/Change (MAC) process
  • Provide on-going end user training on equipment
Services Delivery:
  • Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
  • Break-fix activities account for 70% of role responsibilities
  • Provide IP address support (only with no other network support provided)
  • Perform basic equipment problem diagnosis
  • Point of contact for equipment removal and delivery
  • Contact service as required (Client and 3rd party)
  • Utilize Client web-based applications as required to include Call Handling for code
  • Accurate call reporting on Equipment in FWSS and XSM
  • Remote Service call onsite support
  • Utilize excel to fulfill reporting requirements
  • Driving (if required for duties)
  • Pro-actively manage consumables and supplies using the DOS calculator.
  • Maintain on-site operator replaceable parts inventory
  • Collect equipment meter information and submit for billing purposes
  • Perform Data Entry for activity and asset tracking
Skills & Qualifications:
  • Lift and move up to 50 pounds
  • Read, write and follow basic English instructions
  • Ability to manage multiple tasks
  • Perform duties with minimal supervision
  • Operational technical skills
  • Customer service and communication skills
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!