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Sr. Specialist, Product Content Management (Linconshire, IL)
Ref No.: 17-01939
Location: Linconshire, Illinois
Position Type:Full Time/Contract
Start Date / End Date: 05/22/2017 to 11/03/2017
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Sr. Specialist, Product Content Management to join our team working onsite at our client's office located in Linconshire, IL.

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Job Title: Sr. Specialist, Product Content Management
Work Location: Linconshire, IL
Duration: 6 month contract
Education/Experience Required: BA/BS

Job Description:
  • The Sr. Specialist, Product Content Management is a member of the eCommerce Marketplace team.
  • The Sr. Specialist, Product Content will be a critical business support role and a key member of the eCommerce organization that will be focused on the day to day operations of driving innovation and proficiency in the content space. This position will require the ability to identify and drive multiple opportunities as well as guide, train and implement the solutions. This role will require a strong ability to partner with multiple merchants and various key stake holders and will be a key support function.
  • This is a key foundational position that significantly contributes to achieving success in our sku growth objectives and transformation of process and systems related to product content
  • Impact on Business (i.e. business contribution; nature and scope of responsibility; risk and financial management; strategic vs. tactical vs. delivery orientation.
  • Consistent, accurate, and effective product content (as seen in circulars, catalogs, shelf tags, websites, etc.) is essential for supporting our sales and service objectives. Today, each of our SBUs has its own product group that develops product content independently, with myriad and different systems and processes. Besides the inherent inefficiency, the biggest impact is that our customers can see differing, confusing and sometimes contradictory product information across our different channels. Centralizing and controlling the development of product content will have a meaningful impact on sales and profits worldwide through improved and more accurate selling content to our customers.
  • Innovation and Change (i.e. improvements to procedures, services, or products, as well as development of new ideas, methods, techniques, services and products)
  • Participate and contribute to cross-functional discussions related to future product content processes and strategies
  • Contribute to the strategy for applying advanced rich media content and tools from third party vendors
  • Participate in the implementation and use of technologies that further enhance our ability to produce high quality content and deliver it to the business units faster.
  • Subject Matter Expert for Global Product Content processes, strategies and technology
  • Internal & External Customers / Suppliers as well as Third Parties (i.e. include level or job title of customer relationship and the nature of the customer relationship management and service delivery)
  • Improve customers' experience related to product content and drive consistency between the client's business units for base level product content.
  • Execute strategies and processes for product content across business units
  • Build and maintain documentation of processes for product content across all business units
  • Liaison with business to ensure product content creation principles and category specific style guides meet the needs of the business
  • Monitor consistency in customer experience regarding product content
  • Gather insights from vendors, industry research, Usability and cross-channel best practices in order to contribute to the development of a Product Content Management system
  • Deliver improvements to current CSAT key driver metrics for product content.
  • Lead contact with vendors and merchandising organization on day to day management of product content
  • Business Strategy (if contributes to business strategy; is position responsible for defining, modifying or executing and is focus on long term (typically 3-5 years) or short- to mid-term (12-18 months))
  • SME for all product content processes and systems as a user
  • Requirement gathering for initial and go forward content management processes and tools
  • Develop and deliver user testing of content management tool(s). Support roll-out of content tool after training.
  • Documentation of processes and tools. As appropriate recommended and/or manage related changes to business processes
  • Manage implementation schedule as well as future enhancements documentation and schedule
  • Administrator role for Product Content Management tool(s)
  • Partner with Category Management teams and external vendor community to increase sales in key product areas, and lead the development of tools and approaches that maximize online and retail sales demand related to base level content creation.
  • Develop and work with relevant parties to implement new and more efficient processes for centralized item set-up and product content development systems and tools as well as interaction with merchandising and marketing processes.
  • Training for internal and external customers on content management processes and systems
  • Improved quality, accuracy, timeliness of product content. SLAs to be developed.
Skills & Qualifications:
  • Must have great Excel skills will have to do vlookups. Will have to pull reports from Access database, so Access is a plus.
  • BA/BS
  • Excellent written and verbal communication skills.
  • Strong interpersonal/relationship building skills
  • Strong organization, multi-tasking abilities and attention to detail
  • Ability to work independently and execute across multiple groups
  • Strong Microsoft Office skills, especially with Microsoft Access and Excel
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