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Recovery Representative
Ref No.: 17-01912
Location: Rochester, New York
Position Type:Full Time/Contract
Start Date / End Date: 05/22/2017 to 05/25/2018
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Recovery Representative to join our team working onsite at our client's office located in Rochester, NY.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Recovery Representative
Work Location: Rochester, NY
Duration: Long-term contract
Education/Experience Required: High school diploma

Job Description & Responsibilities:
  • Responsible for accurate and timely resolution of all bank returned items.
  • Provides quality customer service to internal/external customers while mitigating risk to the company.
  • Educates clients branches product areas on the resolution process and provides alternate service options when necessary.
  • Develops and maintains basic knowledge of the client's products including but not limited to Taxpay Direct Deposit Readychex Garnishments 401(k) Workers Compensation Health and Benefits National Health FSA FSA Debit card Advantage and their corresponding systems to accurately make decisions on the revenue the client receives from the products.
  • Researches and resolves product and service issues from the field and clients.
  • Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines.
  • Handles returns resolutions and inbound phone requirements to meet departmental standards.
  • Performs the daily processing of all new and pending returned items for the assigned products.
  • Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment.
  • Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues.
  • Maintains daily call requirements based on the forecast provided
  • Maintains department policies/procedures to ensure daily compliance.
  • Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure to the client.
  • Participates in ongoing training to enhance knowledge and skills.
  • Ensures adherence to the Fair Debt Collections Practices, Act NACHA and other regulatory agencies.
Skills & Qualifications:
  • Experience in customer service, finance accounting or payroll preferred
  • Microsoft Word Excel and Access knowledge is preferred
  • Ability to work in a fast paced environment
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