Previous Job
eCommerce Customer Support Specialist
Ref No.: 17-01532
Location: Irving, Texas
Position Type:Full Time/Contract
Start Date / End Date: 05/02/2017 to 04/29/2018
Paladin Consulting is currently hiring a eCommerce Customer Support Specialist to join our team working onsite at our client's office located in Irving, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: eCommerce Customer Support Specialist
Work Location: Irving, TX
Duration:Year long contract
Education/Experience Required: Associate's Degree or higher

Job Description & Responsibilities:
  • Seeking a Tech Savvy Customer Support Rep -- Responsible for supporting, updating and maintaining the company's website, knowledge base where the company receives customer comments, reviews and inquiries.
  • Responsible for assisting in taking inbound calls and provide technical support on the website to internal and external customers.
  • Provide technical and customer support, rout non-website request to other areas of the business
  • Expand and maintain Support Center and knowledge base to provide additional levels of deflection and customer self-service. Creating detailed job aids and how to's
  • Provide world class customer support via telephone, chat and email
  • Work with Business Analyst and Development teams to continue to improve the website and customer experience.
  • For customer to make educated buying decisions, answer product related questions on products on the website.
  • Assisting with eCatalog content.
  • Helping expand eLearning and customer facing job aids.
Skills & Qualifications:
  • 1 - 2 years Technical Customer Support experience, phone support
  • Top notch written and verbal communication skills
  • Associate's Degree or higher
  • Major in Marketing, Social Media/Advertising, E-Commerce or Communications a plus
Preferred Skills:
  • MS Suite (Excel & Word), Data Entry, Product Content Management Software. Advanced computer and typing skills

For more information or to view other opportunities, visit us at

Paladin is an EEOC employer. We drug test and background check!