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Concierge (Miami, FL)
Ref No.: 17-01530
Location: Miami, Florida
Position Type:Full Time/Contract
Start Date / End Date: 04/17/2017 to 07/31/2017
Paladin Consulting is currently hiring a Concierge to join our team working onsite at our client's office located in Miami, FL.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Concierge
Work Location: Miami, FL
Duration: Long-term contract
Education/Experience Required: High school diploma or GED

Job Description & Responsibilities:
  • Under direct supervision, assists guests, customers and tenants with reservations, transportation, area locations and other personal service needs.
  • Displays a warm friendly, professional greeting to all those entering the property.
  • Answers telephone in friendly, professional manner.
  • Maintains accurate records of service requests and status.
  • Maintains records and logs of service requests and tracks their status.
  • Responds promptly with accurate and thorough information according to the specific request.
  • Arranges and confirms recreational, dining, and/or business activities.
  • Assist in marketing the property by coordinating guests', tenants', and/or visitors' needs.
  • Puts the customer first.
  • Maintains a file of services including transportation sources, accommodations, and referral contacts.
  • Provides administrative assistance to the Real Estate Manager and other members of the property management team.
  • Follows security and emergency procedures as defined for the property.
  • Responds to emergency situations in a calm, efficient manner.
  • Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
  • Performs other duties as assigned.
  • No formal supervisory responsibilities in this position.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co-workers and supervisor.
  • Business Professional dress is required.
Skills & Qualifications:
  • HS Diploma or GED
  • Prior Customer Service experience required.
  • Prior Front Desk, Concierge, customer service or other hospitality experience preferred.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.
  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Ability to organize and prioritize own work.
  • Basic skills with Microsoft Office Suite
  • Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!