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401k/S125 Service Partner (Phoenix, AZ)
Ref No.: 18-05323
Location: Phoenix, Arizona
Position Type:Full Time/Contract
Start Date / End Date: 10/23/2018 to 04/03/2019
Paladin Consulting is currently hiring ­­­­­­­­­­­­­­­­­­­­401k/S125 Service Partners to join our team working onsite at our client's office located in Phoenix, AZ.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: 401k/S125 Service Partner
Work Location: Phoenix, AZ
Duration: Long-term contract
Education/Experience Required: Associate's Degree

Job Description & Responsibilities:
  • Acts as initial point of contact for inbound participant requests and questions regarding HRS products.
  • Maintains a high level of product and system knowledge to provide support to internal and external partners.
  • Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience.
  • Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.
  • Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions.
  • May conference participants into systems to help navigate through various menu options.Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests.
  • Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.
  • Follows up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.
Skills & Qualifications:
  • Associate's Degree 
  • Customer service experience
For more information or to view other opportunities, visit us at

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