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Contact Center Rep/Scheduler II
Ref No.: 18-04264
Location: Houston, Texas
Position Type:Contract
Experience Level: 3 Years
Start Date / End Date: 07/16/2018 to 10/16/2018
Paladin Consulting is currently hiring a Contact Center Rep/Scheduler II to join our team working onsite at our client's office located in Houston,TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Contact Center Rep/Scheduler II
Work Location: Houston, TX
Duration: 3 month contract/project
Education/Experience Required: 3 yrs experience/HS Diploma or GED + Biliingual & EPIC experience

Contact Center Rep/Scheduler II
Primary responsibility is scheduling outpatient medical appointments in a contact center environment. Will be responsible for completing the Revenue Cycle new hire training course to learn Epic navigation, insurance contract knowledge and understanding of clinic scheduling requirements.
Day to Days
  • Answering inbound and making outbound calls to customers regarding account management
  • Patient scheduling
  • Data entry of patient data
  • Processing insurance referrals and authorization requests
Bilingual candidates with excellent customer service skills and EPIC experience preferred
Previous use of Epic Cadence scheduling software would be a BONUS
Candidate must demonstrate excellent customer service skills
HS Diploma or GED preferred

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Paladin is an EEOC employer. We drug test and background check!