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CSS Field Tech (Foley, AL)
Ref No.: 18-03752
Location: Foley, Alabama
Position Type:Full Time/Contract
Start Date / End Date: 06/25/2018 to 12/28/2018
Paladin Consulting is currently hiring a CSS Field Tech to join our team working onsite at our client's office located in Foley, AL.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: CSS Field Tech
Work Location: Foley, AL
Duration: Long-term contract
Education/Experience Required: High school diploma or G.E.D. 

Job Description & Responsibilities:
  • Provides on-site field support to customers.
  • Performs basic installations, repairs, upgrades and maintenance on hardware and equipment.
  • Assists in the analysis of technical products, systems, and/or software for engineering support.
  • Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
  • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
  • Assists in instructing customers in the operation and maintenance of systems/equipment.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analyses and prepares reports on system problem trends and issues.
  • Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
  • Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
  • Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs. 
  • Performs testing of the final product and works with the client's engineers to assure that the product performs as planned. 
  • Assists in the design of basic technical programs for projects or enhancements to existing programs.
Skills & Qualifications:
  • High school diploma or G.E.D. 
  • Five or more years of field support experience
  • Experience working with the company's hardware, software and equipment products
  • Experience working with customer technology and support requirements
  • Experience working with process and/or system design concepts
  • Experience working with appropriate programming languages, operating systems and software
  • Experience working with engineering principles and practices
  • Must be a US citizen or Green Card holder
Other Qualifications:
  • Interpersonal skills to work with customers and other unit personnel
  • Analytical and problem-solving skills
  • Communication skills
  • Time management and organizational skills
  • Ability to resolve non-complex hardware and equipment problems
  • Willingness to travel
Work Environment:
  • Office environment
  • May require weekend work
  • May require shift work 
For more information or to view other opportunities, visit us at

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