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2nd Shift Customer Care Specialist (Somerset, NJ)
Ref No.: 18-03692
Location: Somerset, New Jersey
Position Type:Full Time/Contract
Start Date / End Date: 06/18/2018 to 12/31/2018
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Customer Care Specialist to join our team working onsite at our client's office located in Somerset, NJ.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Customer Care Specialist
Work Location: Somerset, NJ
Duration: Long-term contract
Hours: Afternoon Shift 1.30pm to 10.00pm. This position is for the afternoon and includes one shift over the weekend.
Education/Experience Required: High school diploma or equivalent

Job Description & Responsibilities:
  • Customer Care Specialist chief responsibility is to liaise between our customers and our technical support teams to resolve issues.
  • To create work orders on a ticketing system for the purpose of dispatching field technicians.
  • To monitor the Central Management System; to identify errors for dispatch to field technicians or internal groups.
  • To respond to requests from the field technicians via voice, text and email.
  • To respond to referred issues from external and internal sources via the telephone or email.
Skills & Qualifications:
  • Dispatch or Customer Care experience in the Communications or Mass Media Industry in an office environment. (Previous work experience in such companies as Comcast, Cablevision, Satellite companies have been a good match in the past, but does not exclude from consideration).
  • Work History should show good Technical Problem solving skills with field technicians.
  • Peer to peer training.
  • Has PC Hardware knowledge through Work Experience or Education.
  • Must know MS Office including Outlook and Excel.
  • Due to the workload throughout Conduent Services , it may become necessary for employees to work beyond their normally scheduled hours.
  • May include Mandatory Overtime.
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!