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Customer Service Rep
Ref No.: 18-02289
Location: Plano, Texas
Position Type:Full Time/Contract
Start Date / End Date: 04/23/2018 to 10/26/2018
Paladin Consulting is currently hiring Customer Service Reps to join our team working onsite at our client's office located in Plano, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Customer Service Rep
Work Location: Plano, TX
Duration: 6 month contract with option to extend
Hours: 1st shift
Education/Experience Required: High school diploma or equivalent

Job Description & Responsibilities:
  • Answer incoming calls from both service providers and customers in order to support the Home Services business.
  • Process credit card applications for customers via phone with the service provider.
  • Be a knowledgeable person available to answer questions on order process, products & services.
  • Communicate with the Home Services team as issues arise to support an exceptional customer experience and provide support for service providers.
  • Place outgoing customer survey calls daily and report findings to Home Services leadership as well as escalate issues as they come up.
  • Send emails to service providers to help manage the order process to completion.
  • Additional general administrative duties as requested.
Skills & Qualifications:
  • Customer service experience
  • Personable
  • MS Excel; email
  • Good written & verbal communication
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!