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Helpdesk Support Specialist
Ref No.: 18-02270
Location: Somerset, Wisconsin
Position Type:Contract
Experience Level: 3 Years
Start Date / End Date: 04/12/2018 to 04/23/2018
Paladin Consulting is currently hiring a Helpdesk Support Specialist to join our team working onsite at our client's office located in .
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Helpdesk Support Specialist
Work Location: Somerset, WI.
Duration: 6 weeks-Contract Role
Education/Experience Required:

· College or Bachelor's degree in Computer Science, Management Information System (or similar), and/or Industry-recognized certifications or commensurate experience

Job Description & Responsibilities:

The Helpdesk Level II will assist and mentor their System Administrator I peers. System Administrator II is responsible for ensuring the stability and integrity of the system landscape.

· Responsible for providing support for Operational tickets that are escalated from the System Administrator I team and are acknowledged within SLA.
· Responsible for troubleshooting incident tickets to completion or identifying when a ticket should be escalated to System Administrator III.
· Acts as the Engineering team communication liaison and coordinates responses to monitoring alerts and notifications when escalated by System Administrator I. Notifies the appropriate team when monitoring alert has identified an issue that requires escalation.
· Provides provisioning and advanced break/fix support of operating system, hardware platforms and network resources such as, file shares, network print queues, user account, mailbox, virtual and presented applications/desktops and hardware/software inventory.

Skills & Qualifications:

· Proficiency with multiple operating system platforms, such as Windows and Linux or Unix.
· Intermediate to advanced knowledge with network operating systems and common application, collaboration and system management platforms/protocols-
- Active Directory Exchange, LDAP, SMTP, DNS
· Intermediate to advanced knowledge with general networking concepts, protocols and devices, e.g., OSI model, TCP/IP, routing, load balancers, firewalls, etc.
· Strong inter-personal, customer service oriented communication skills; able to communicate complex information effectively.
· Enthusiastic and motivated, strong ability to follow instructions and act independently, strong analytical skills.
· Comfortable working with a geographically-dispersed team and/or alone when required.

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