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Field Technical Support Rep (Anaheim, CA)
Ref No.: 18-00987
Location: Anaheim, California
Position Type:Full Time/Contract
Start Date / End Date: 02/26/2018 to 02/25/2019
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Field Technical Support Rep to join our team working onsite at our client's office located in Anaheim, CA.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Field Technical Support Rep
Work Location: Anaheim, CA
Duration: Long-term contract

Job Description & Responsibilities:
  • Position provides help desk support to the customer, troubleshoots and repairs IT devices.
  • Works with Workplace and Mobility Teams to support the Help Desk and Deskside Support as well as computer deployments for the City of Anaheim Account.
Skills & Qualifications:
  • Candidates must be a US Citizen
  • 4-9 Years of experience in Information Systems.
  • Experience with Microsoft Windows OS, versions 7, 8, 10, HP Service Manager/Remedy/or similar Service/Help Desk ticket management software, and basic network troubleshooting.
  • Experience with Microsoft Windows OS, Active Directory, Service Manager, Remedy, Remote Desktop, and Hardware/Software troubleshooting.
  • Basic network troubleshooting (TCP IP).
  • Excellent customer service / customer interaction skills
  • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling
  • Demonstrated aptitude and desire to excel as an IT professional/leader.
  • Candidates must have all required skills/experience to be considered.
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