Previous Job
Customer Service Associate (Duluth, GA)
Ref No.: 18-00325
Location: Duluth, Georgia
Position Type:Full Time/Contract
Start Date / End Date: 01/22/2018 to 09/24/2018
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Customer Service Associate to join our team working onsite at our client's office located in Duluth, GA.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Customer Service Associate
Work Location: Duluth, GA
Duration: 8 month contract
Education/Experience Required: High school diploma or equivalent

Job Description & Responsibilities:
  • Responsible for providing excellent customer support and timely resolution to all customer inquiries in a high volume call/e-mail environment by utilizing knowledge of company products, processes and internal resources.
  • Ensures proper documentation and customer satisfaction on all incoming inquiries
  • Handles inquiries and calls from external and internal customers on daily basis.
  • Logs inquiries into Prospect System to establish tracking for future calls and ensures adequate documentation of the call for global access on a daily basis.
  • Updates/changes basic customer account information on a daily basis.
  • Utilizes logic/troubleshooting skills to resolve customer issues on a daily basis.
  • Handles customer billing and invoicing inquiries on a daily basis.
  • Works along side the assigned Customer Interaction Team Specialist to ensure proper handling of customer inquiries on a daily basis.
  • Resolves open inquiries within the established timeframes through decision-making and coordination with other departments.
  • Quickly and accurately routes requests requiring more than 15 minutes to the appropriate department.
  • Backs up department team members as needed.
  • Performs other duties as assigned.
Skills & Qualifications:
  • High school diploma or equivalent is required.
  • Requires 1 year of business experience, including any combination of IKON and/or general business.
  • Must have the ability to successfully complete the Initial Training program.
  • Must have excellent customer service and communication skills.
  • Must have working knowledge of systems, tools and applications.
  • Must have the ability to review and understand instructions.
  • Must have the ability to multi-task.
  • Possesses a professional demeanor and positive attitude.
  • Possesses computer proficiency in data entry.
  • Possesses basic math skills.
  • Possesses the ability to analyze and resolve 70% of customer inquiries within the 10-15 minute department standard.
  • Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
  • Requires daily contact with Branch Order coordinator, Branch Operations manager, Sales Professional Sales manager, Commission supervisor and Business manager about order processing, to resolve commission calculation/payment issues and to discuss workload/ training needs.
  • Work assignments generally are routine and repetitive. General instructions are provided.
  • Work has some occasional stress due to periodical or cyclical workload pressures.
  • Some physical effort is required to remain in a sitting position for prolonged periods while concentrating on a specific task (i.e., driving motor vehicles, operating a keyboard or switchboard, etc.).
  • Requires moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
For more information or to view other opportunities, visit us at

Paladin is an EEOC employer. We drug test and background check!