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Help Desk Analyst (Dallas, TX)
Ref No.: 17-04750
Location: Dallas, Texas
Position Type:Full Time/Contract
Start Date / End Date: 11/13/2017 to 10/31/2018
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Help Desk Analyst to join our team working onsite at our client's office located in Dallas, TX.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Help Desk Analyst
Work Location: Dallas, TX
Duration: Long-term contract
Hours: Saturday-Wednesday 8am-5pm
Education/Experience Required: High School diploma, GED, or equivalent work experience


Job Description & Responsibilities:
  • Answers and documents all help desk calls related to specific software applications for assigned area.
  • Provides end-user support for specific software applications
  • Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Monitors users to ensure that the systems are operational.
  • Informs Information Technology Services of any operational problems.
  • Reviews software literature for any software updates and upgrades.
  • Performs other duties as assigned.
  • No formal supervisory responsibilities in this position.
Skills & Qualifications:
  • High School diploma, GED, or equivalent work experience
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Requires knowledge of financial terms and principles.
  • Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Detailed problem analysis. Intuitive problem-solving skills.
  • Adaptability to a highly-changing environment.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co-workers and supervisor.
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!