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Online Payroll Technical Support Representative (Indianapolis, IN)
Ref No.: 17-04723
Location: Indianapolis, Indiana
Position Type:Full Time/Contract
Start Date / End Date: 11/20/2017 to 05/14/2018
Paladin Consulting is currently hiring an ­­­­­­­­­­­­­­­­­­­­Online Payroll Technical Support Representative to join our team working onsite at our client's office located in Indianapolis, IN.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Online Payroll Technical Support Representative
Work Location: Indianapolis, IN
Duration: 6 month contract with option to extend or hire
Education/Experience Required: High school diploma; AAS or BA/BS degree in IT Business or related field preferred. 

Job Description & Responsibilities:
  • Provides product and technical support to users of the client's Online Services Core Advanced Online Payroll and Online reports.
  • Answers inbound calls and e-mail in a call center environment in order to provide technical support to users of the Client's Online services Core Advanced Online Payroll and Online Reports.
  • Provides client support for Online Services by maintaining knowledge of Internet technology browsers plug-ins and file downloading.
  • Provides problem analysis and resolution with an emphasis on first call resolution and enhancing the client experience.
  • Establishes and maintains a positive working relationship with clients branch employees and accountants to promote the client's quality service image.
  • Logs phone calls and e-mail in order to build and maintain a database of issues and solutions to create a client history and provide statistical reporting capabilities.
  • Ensures client satisfaction and retention of Online Services clients by providing responsive and effective client service and issue resolution.
  • Maintains knowledge of all features of Online Services applications.
  • Also maintains knowledge of onlsupt.com ( including resets of security information) pods1 Talisma One Source Solutions Portal Citrix Single Sign-on tool and the Webex Support Tool
  • Provides full technical phone support to all Single Sign-on products to ensure quality service is provided. These include Next Generation Single Sign-on for core clients and One Source Solutions Portal for MMS clients.
Skills & Qualifications:
  • AAS or BA/BS degree in IT Business or related field preferred.
  • A minimum of 2 years in call center client service or technical support environment. 
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!