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Customer Care Specialist - Medicare/Medicaid (Anchorage, AK)
Ref No.: 17-04237
Location: Anchorage, Alaska
Position Type:Right to Hire
Start Date / End Date: 10/16/2017 to 12/29/2017
Paladin Consulting is currently hiring ­­­­­­­­­­­­­­­­­­­­Customer Care Specialists - Medicare/Medicaid to join our team working onsite at our client's office located in Anchorage, AK.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Customer Care Specialist - Medicare/Medicaid
Work Location: Anchorage, AK
Duration: Long-term contract with option to hire
Education/Experience Required: High school diploma or GED

Job Description & Responsibilities:
  • Answer incoming calls to answer inquiries and questions, handle complaints, troubleshoot problems and provide information in a call center environment.
  • Maintain adequate levels of productivity and telephone availability.
  • Maintain stellar attendance.
  • Consistently utilize and exhibit superior customer service skills.
  • Interact with callers while typing and researching resolutions.
  • Ask probing questions to ensure understanding. Research, resolve issues and log all calls in database.
  • Explain procedures and provide details of policy and regulations.
  • Apply research skills and utilize resources to identify appropriate resolutions for caller issues.
  • Evaluate issues and escalate appropriately to ensure resolution.
  • Utilize group chat program to obtain necessary resolution information real time.
  • Research and follow up with outbound calls when necessary.
  • Document all calls according to standard operating procedures.
  • Update job knowledge by studying training materials and policy documentation, and participating in educational opportunities.
  • Maintain organized work space and computer system to efficiently archive and access needed information.
  • Effectively maintain software tool passwords to ensure work tool availability.
  • Consistently inform callers of alternate vehicles for obtaining information including online portal, faxes and AVR system.
  • Appropriately prioritize off phone work tasks to ensure adequate telephone coverage.
  • Take responsibility for continually learning and expanding knowledge.
Skills & Qualifications:
  • High school diploma or equivalent
  • Proficient in Microsoft Office and possess ability to learn custom software quickly
  • Excellent research and organizational skills
  • English language proficiency with professional level diction
  • Customer focus and adaptability to different personality types
  • Ability to multi-task and manage time effectively
  • Knowledge of customer service principles and practices. Previous customer service experience preferred.
  • Call center experience preferred.
  • Proficient typing and data entry skills
  • Knowledge of administration and clerical processes.
  • Advanced computer skills.
  • Advanced organizational skills.
Key Competencies:
  • Verbal and written communication skills
  • Listening
  • Problem analysis and problem solving
  • Customer Service orientation
  • Attention to detail
  • Adaptability
  • Learning on the Fly
  • Dealing with Ambiguity
For more information or to view other opportunities, visit us at

Paladin is an EEOC employer. We drug test and background check!