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Service Delivery Site Coordinator (Savannah, GA)
Ref No.: 17-04188
Location: Savannah, Georgia
Position Type:Full Time/Contract
Start Date / End Date: 10/09/2017 to 10/08/2018
Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Service Delivery Site Coordinator to join our team working onsite at our client's office located in Savannah, GA.

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Job Title: Service Delivery Site Coordinator
Work Location: Savannah, GA
Duration: Long-term contract
Education/Experience Required: Minimum - High School Diploma or Equivalent

Job Description:
  • The Service Delivery Coordinator role is a key services delivery operations position. The Service Delivery Coordinator leads the daily on-site work functions for service delivery to specific clients. Objective of the position is to drive superior customer service through participation and coordination, with on-site team (4 employees or greater), of workflow and team activities to meet the contracted service levels. Role will interact with internal account team members (sales & operations) to ensure the team supports account strategies and initiatives.
  • The Service Delivery Coordinator has responsibility to support the implementation of the different profitability initiatives as well as coordinate deliverables & reporting internally and externally with the customer, account team and 3rd party providers.
  • This position provides guidance, to the on-site team, in support of their assigned tasks or activities at a specific account. They are the main focal point for daily customer communications and escalations.
  • Coordinates & completes the tasks/ functions of the contracted services at client location to meet requirements (i.e. billing processes, reporting, cost management, supplies mgmt., etc.).
  • Coordinates employee training.
  • Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM), Operational Resource Utilization Tool, (ORU), Global Services Delivery Model, (GSDM) and the Onsite Security Assessment Program (OSA).
  • Communicate with day-to-day account key contacts and 3rd Party providers (i.e. service, 3rd party vendors, etc.)
  • Coordinates and leads internal team meetings and attends operations staff and/or Client meetings (Quarterly Business Reviews, Monthly Business Review).
  • Measures customer satisfaction through surveys or tools.
Skills & Qualifications:
  • Production Print Shop experience.
  • Excellent communication skills, both written and oral.
  • Demonstrated ability to learn quickly.
  • Proven effectiveness when working under pressure.
  • Team player and leadership skills.
  • Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint)
  • Able to provide lead and guide peers and team members (i.e., work well with others)
  • Problem resolution and escalation management skills.
  • Excellent verbal and written business communications.
  • Able to lift and move up to 50 pounds
  • Able to work with cross-functional teams.
  • Able to work with minimal supervision.
  • Ability to handle multiple tasks, organize, and work to scheduled delivery of output.
  • Experienced in coordinating workflows within high volume print production and mailroom operations to include complex environments (i.e., large volume locations, multiple shifts).
  • Able to provide leadership and support for accounts assigned while displaying a positive attitude.
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