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Functional Analyst
Ref No.: 18-00081
Location: Rancho Cordova, California
Position Type:Contract
Client is currently seeking an IT Incident Response and Escalation Process Analyst.
 
Responsibilities:
  • Work with Client to develop incident prioritization from a business perspective
  • Document incident types, incident response process, test the process, training on the process and communications related to the process
  • Develop a coordinated response to incidents
  • Assist in developing response times and protocols
  • Develop communication and incident related templates for communications and coordination across an organization and with external stakeholders
 
Qualifications:
 
  • Experience facilitating stakeholder groups from a business perspective and knowledge about stakeholder awareness
  • Experience documenting processes and training
  • OCM experience would be ideal.
  • Someone who has the experience working with diverse groups and developing a common process and assisting with communications and outreach associated with process development
  • Experience in standardized process development for a coordinated organizational response to incidents (and escalation paths)