Previous Job
Previous
Experienced Managed Services IT Consultant
Ref No.: 18-00053
Location: Rolling Meadows, Illinois
Position Type:Direct Placement
At Trillium, we assist our clients in finding just the right candidates to fit their needs! They are currently seeking a full-time experienced Managed Services IT Consultant to join their team on a full-time basis. The consultant will provide full service IT consulting and support; working for small and mid-sized businesses. Our client is growing quickly and we prefer to promote internally, so they are looking for someone with potential to grow with the company. They also have a flexible time off policy.

Responsibilities
  • Provide Tier 2 and Tier 3 support for technical issues
  • Interact with clients both on the phone and in person
  • Clearly communicate the nature of the identified issue and provide clients with the confidence in our clients' ability to resolve the issue
  • Answer Tier 2 and Tier 3 support calls
  • Communicate with hardware and software vendors as part of the issue resolution process
  • Be a team player
Qualifications
  • Must have worked for a Managed Service Provider before
  • Design/Deploy AD, DNS, DHCP from scratch
  • Deploy migrate to and deploy Office365
  • Must have a deep knowledge of GPOs and deploying them
  • Must be able to quickly address Tier 2 and 3 issues
  • Excellent communication skills
  • Prior on-site support experience required
  • Cisco Experience is a plus
  • Must live within 30 miles of Rolling Meadows
  • Must be able to work occasional evenings and weekends for on call or installations