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ServiceNow BA - (Job ID - 76424)
Ref No.: 20-00738
Location: Atlanta, GA, Georgia
Position Type:Contract
Job Description:

Client: SmileDirect Club

Location: Nashville, TN

Rate: $65/hr (Max)

Note: Looking for strong Technofunctional candidates. Please do send me the skill ratings of candidartes while submitting the resumes in talscope.

We need a very strong ServiceNow Functional consultant who can double up as PM as well. They need not know coding but very strong process skills and configuration skills required.

Relevant experience required is minimum 4 to 5 years. Only ServiceNow.

Please get the candidates self-rated first and then forward to me and Raghav.

Scale of 1 to 5

5- Excellent

4 Very Good

3 Average

2- Theoritical

1 No knowledge


  • IM
  • PM
  • CM
  • SR
  • CMDB
  • Discovery
  • Service mapping
  • Hardware Asset
  • Software Asset
  • Event management
  • HRSD
  • Integrations

8 to 15 Years

Roles and Responsibilities:

  • Perform requirements gathering and process mapping of processes
  • 5+ years of experience as BA in ServiceNow projects
  • Perform design or redesign of business processes to improve operational efficiency
  • Develop and maintain up-to-date technical and administration documentation
  • Analyze, implement, and update processes to ensure client goals are met
  • Manage multiple projects or initiatives at one time
  • Facilitate or attend meetings with stakeholders, ensuring requirements and associatedworkflows meet the business needs, are technically sound and are easy to use
  • Perform validation testing of new workflows prior to releasing to the customer
  • Support functional testing and user acceptance
  • ServiceNow Project management
  • Stake holders management
  • Active learner
  • End to end testing of enhancements/functional testing
  • Good communication skills
  • Understanding of ServiceNow limitations


Rich experience in implementing all ServiceNow modules ITSM, ITOM and HRSM

Minimum of four years' experience working with workflow design and business process


Strong proficiency in ServiceNow administrator experience preferred

Proven ability to effectively liaison between technical and business resources

Proactive problem solver and active learner, who is eager to learn and contribute

Self-starter who can run with a project after determining basic requirements