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Role: SAP Solution Manager 7.2 Principal Consultant and Support Lead
Job Description: As an SAP Solution Manager 7.2 Principal Consultant you will facilitate the implementation of SAP Solution Manager and support the processes and functions to enhance our clients' business functionality and overall performance. This is a key consulting delivery and support leadership role, requiring deep knowledge and understanding of SAP Solution Manager 7.2 processes and technical capabilities, including ITIL and ITSM best practices. You will partner with clients to analyze and define business requirements, processes and objectives to scope projects and deliverables. Providing comprehensive advice to our clients on long-term and short-term perspectives on their key strategic imperatives and recommends innovations that will anticipate the future directions of both business and IT stakeholders. You will create tactical and strategic roadmaps charting the deployment of ALM solutions. This position will be a key player in the Exton, PA SAP competency center and on client sites in a growing consulting and application support team.
Responsible to plan, build, test and deploy the implementation of new Solution Manager 7.2 Application Lifecycle Management (ALM) solutions and processes. This includes client-facing day-to-day implementation and administration support for SAP Solution Manager 7.2 key capabilities including configuring and implementing;
Solution Manager 7.2 Focused Build
Solution Manager 7.2 Project and Portfolio Management
Solution Manager 7.2 Business Process Management
Solution Manager 7.2 Business Process Modeling (BPMN)
Solution Manager 7.2 Documentation Management
Solution Manager 7.2 Test Suite Management
Solution Manager 7.2 Change Control Management & Release Management
Responsible for training client and internal users on the ALM functionality
Support solution manager environment for projects and production support activities.
Able to present and interact with business process owners within the client business and IT organizations
Prepare necessary documentation for configuration, troubleshooting and ongoing maintenance of the environment
Responsible for the Solution Manager 7.2 analytics dashboards and workflows
Provide support for Incident Management and ensure timely resolution of service desk tickets.
Guide the development of policies and procedures to further enhance quality and effectiveness of the Solution Documentation stored in Solution Manager.
Provide support for maintaining the configuration in Solution Manager
Assist with the development of Application Lifecycle Management (ALM) processes that are supported within the SAP Solution Manager environment covering areas such as Business Process Monitoring, Technical/Job Monitoring, Change Request Management, Solution Documentation, Operations Control Center, Custom Code Management, and Test Management.
Perform configuration analysis across SAP Solution Manager Application Life Cycle Management processes and applications.
BS in business, engineering or computer science required. Advanced Masters degree a plus.
Functional/Technical proficiency with at least 3+ full life cycle SAP implementations with at least 1 S/4HANA implementation.
2+ years of SAP Solution Manager 7.2 project implementation experience.
5+ years of SAP Solution Manager 7.X project implementation experience.
2+ year experience with various SAP Solution Manager 7.2 modules (Solution Manager 7.2 Focused Build, Project and Portfolio Management, Business Process Management and Modeling, Documentation Management, Test Suite Management, Change Control Management & Release Management
Detailed knowledge of managing SAP configuration and developments in Solution Manager.
Ability to communicate verbally and in writing at a professional level and to distill complex technical terms to a layperson's understanding with conciseness, clarity, and accuracy. Excellent writing skills required.
Excellent organizational, leadership, decision making, interpersonal, and communication skills.
Demonstrated analytical and problem-solving skills.
Ability to handle multiple priorities and deadlines.
Strong customer focus
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