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Genesys Architect
Ref No.: 20-00611
Location: Jersey City, New Jersey
Position Type:Full Time/Contract
 We are urgently looking for Genesys Pure engage Platform( version 8.5) Architect, Developer, support with strong platform implementation experience and should have done Configuration of Genesys solutions and, environment support and provisioning.

Minimum of 10-15 years of Genesys framework installation, configuration, Routing Development Experience in Contact Center Solutions (Voice, IVR, and Multi-channel)

Around 12-15 years of IT experience in customer service technologies including Genesys Pure Engage, Cloud migration, solution design, and implementation. Also experienced in omnichannel and AI/ML solutions

• Experience includes people and project management, enterprise architecture and technical leadership Experience with
• Conducting road map sessions with business leadership, vendor architecture and implementation
• Providing business automation solutions using AI/ML as well as contact center technologies
• Managing project-related vendor services, contracts, costs, resources, technology expenses