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Technical Support
Ref No.: 20-00600
Location: Dallas, Texas
Position Type:Contract
What you will be doing:
  • You will join our amazing Global Support Team during US timezone
  • Ensure that our users have a wonderful support experience
  • Take part in support events and help develop our community of users and customers
  • First time resolution
  • Phone / Live support of our customers
  • Working with international customers
  • Be part of the change & release management process delivering new services to our customers
  • Assist in design, configuration and transition activities in an agile software development environment
  • Be part of a team working within the service & incident/problem management process
  • Document solutions and processes, train internal staff in our applications

About you:
  • Fluency in English
  • Ability to work with US customers during US timezone
  • 1-2+ years experience in enterprise or SaaS support organizations
  • Educational background in a technical field - IT or engineering
  • Strong prioritization and collaboration skills
  • A passion for solving problems and ensuring a positive customer experience
  • Highly data-driven mindset and passion for analytics
  • Excellent communication and presentation skills, highly refined interpersonal skills
  • Keeps cool in stressful situations
  • Capability of taking own initiatives, working independently
  • Some experience within customer or IT support, from either a large IT service provider, or other technical environment (Ideal but not required)