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Senior Application Support Analyst
Ref No.: 19-00788
Location: Houston, Texas
Position Type:Direct Placement
Provide day to day IT application support of 3rd party/ERP business applications, in addition to custom mobile and web applications.
Key Responsibilities
  • Timely resolution of user requests and technology issues, including report creation and user administration for Sprint Waste 24x7 operations
  • Training of employees on application use, functionality, data quality and reporting and help them resolve application issues
  • Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure. Create training curricula and document solutions
  • Build and create a knowledge base; ensure other IT team members are informed and educated
  • Management of relationship with 3rd party IT support vendors
  • Analysis and implementation of best practices aligned with the technology, tools and business processes
  • Create and maintain job schedules, tracking and reports; monitor routine and critical processes and workflows and proactively identify problem trends
  • Support new ERP billing and dispatch application
  • Support the development and implementation of a new BI environment
  • Conduct application testing, build test plans and scripts, support client application testing, and collect and summarize test data
Skills / Other Requirements
  • 10+ years of IT experience
  • College Degree, IT major/concentration preferred
  • Experience managing and supporting applications in a Terminal Server environment
  • Experience installing, configuring or supporting business applications
  • Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
  • Ability to participate in multiple projects simultaneously while adhering to tight schedules
  • Experience in waste and/or logistics industry
  • SQL database query writing
  • SSRS and Crystal Reports
  • BI tools such as Tableau or Power BI
  • Data warehouse experience such as Wherescape