Ref No.: 25-00560
Location: Bengaluru, Karnataka
Position Type:Contract
Experience Level: 5 Years
Specialist System Engineer - Command Centre Operation

L2- Specialist System Engineer
Responsibilities
Skill Set Category Services
Command Centre L2 IMS
  • Experience: 4- 8 yrs.
  • Mandatory skills: French language speak / write, IT infrastructure knowledge, Windows / Unix
  • Tech/ Ops - Production support
Detailed Job description:
  • Ability to monitor the infrastructure / applicative alerts and take action to resolve the events
  • Escalate to business as needed
  • Perform Health checks to ensure the start & end of business hours
  • To have knowledge on IT infrastructure able to bridge calls to the business in case of known incidents
  • Rotational Shift 24 x 7 support
  • Sound knowledge & hands on experience on WIN & Unix L1 skill
  • Ability to communicate to users over telephone / e-mail communication in French & English
  • Have knowledge on handling ITSM services such as Service now, Client ITSM added advantage
  • Contribute towards innovative and creative process solutions for optimisation.
  • Identify and automate repetitive tasks
  • Ability to multitask on different process

Profile
  • Candidates with good communication & analytical skills
  • French language mandatory with good written and oral skills, B1 / B2 certified in French lang
  • Knowledge on IT Infrastructure
  • Practical knowledge on Windows/Unix/MSSQL/POSTGRE- L2
  • Job schedulers knowledge (Control-M/Autosys, UC4)
  • Good knowledge in Monitoring infrastructure
  • Understanding of ITIL concepts in Operations (Incident, Change, Problem)
  • Understanding of Event Management (Monitoring tools) in Infrastructure
  • Able to handle Incident crisis calls