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SSE Storage
Ref No.: 25-00557
Location: Bengaluru, Karnataka
Position Type:Contract
Experience Level: 4 Years
Specialist System Engineer – Storage (24000DQE)

MSA: Storage Management
Category: Ordinary
Level : L2
  • Provide recommendations to improve the NAS infrastructure , and address / mange critical issues and root cause analysis.
  • As a Storage administrator, ensuring stable Production on Infrastructure, maintaining resiliency, and managing disruptions is your top priority.
  • As an Agile team member, embrace changing requirements, prioritize customer satisfaction through timely delivery, and utilize Scrum ceremonies for collaborative planning within team goals.
  • Own tasks, adapt to flexible working hours during launches, and actively participate in key forums for team goals.
  • In Operation management, handle ITSM via INC/CHG/ALERT/REQ as per defined SLAs.
  • Should be open to work on 24x7 environment to manage Production stability and operations to be executed during Non-business hours.
  • Monitor and update Capacity Management with advanced competencies in NetApp technology.
  • Good to have Intermediate skills in DEVOPS and opensource tools.
  • Aware of cloud services and market trends on Cloud storage to contribute value to the automations.

Profile
  • Expertise in NetApp AFF storage technology and installation of new NetApp clusters to the Production for regular scaleup of Infrastructure.
  • Expertise in NetApp provisioning and snap mirror replication for both CIFS and NFS.
  • Hands on experience in ONTAP firmware update on NetApp clusters.
  • Experience in troubleshooting Level 2/3 issues on the NetApp filers in SAN and NAS environments.
  • Exposure to Cisco SAN Switches and intermediate troubleshooting skills.
  • Exposure to managing NetApp storage related errors and hardware failures and vendor management.
  • Experience in Preparation of Production referential like Runbook, Disaster recovery scenario management, managing operations on storage clusters.
  • Ability to plan , manage and coordinate new feature designing and development as well as run activities.
  • Exposure to Incident management, configuration management and capacity Management.
  • Exposure to Develop and maintain standard metrics for service performance analysis , component reports and service reports , based on Customer requirements
  • Applied knowledge in the administration of windows and Linux servers
  • Good knowledge on ITIL and experience on handling incident / change / problem on regular basis.
  • Good in Technical Documentation and design process and standards
  • Expert on Critical incident management and SLA management.
  • Proven track record in the implementation and execution of documented support processes and can direct others in same.
  • Intermediate level experience in Python scripting and automation.
  • Good to have knowledge on cloud storage basics and market trend for storage services.
  • Enthusiast who focuses on regular upskilling and share the knowledge with colleagues.
  • Mentoring new team members and work towards team's success.