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Sr Citrix Admin
Ref No.: 25-00498
Location: Bengaluru, Karnataka
Experience Level: 7 Years
  • Specialist Systems Engineer - Citrix Administrator
  • • Responsible for handling Incident and Request Management.
    • Participate in Change and Problem Management
    • Monitor the infra proactively and fix it even before user's report it.
    • Provide support for L1 engineers for incident investigation, diagnosis and resolution.
    • Ensure resolution of most of the incidents and service requests.
    • Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.
    • Provide required inputs to stakeholders involved in case of critical incidents like outages.
    • Raise change requests where required.
    • Implement Standard and minor changes.
    • Ensure ITIL compliance for all incidents and service calls
    • Ensure KPI compliance for all incidents and service calls
    • Adhere to documented notification and escalation process
    • Communicate to the customer while responding to a case and after resolution of the case.
    • Participate in regular reviews with the team leads
    • Update daily reports and checklists as defined.
    • Create and update documentation
    • Daily health checks on the Citrix environment to ensure service availability
    • Administration of XenApp 7.15 and above
    • Support Virtual Desktop Infrastructure hosted on XenDesktop
    • Maintain Citrix XenApp, VDIs and other core Citrix Components
    • Administration of Ivanti User Workspace Manager.
    • Application installation, publication in CITRIX environnent
    • Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools.
    • Basic Troubleshooting of Windows Server 2012 and 2016
    • Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
    • Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks