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MS Director Managed Services
Ref No.: 18-00026
Location: Melville, New York
Responsibilities -

Develop and Grow the Client Relationship
  • Develop and maintain strong relationships as the main point of contact for the client
  • Shape and drive enhanced value for clients
  • Provide single point of contact for the client account leadership and generate new opportunities
  • Partner with internal Client Delivery team to meet client desired outcomes
  • Accountable for overall client satisfaction
  • Set client expectations in conjunction with the client account leadership team and manage the expectations
  • Deliver account reviews with the client account leadership team pertaining to Allscripts value added initiatives
  • Partner with client to drive direction of day-to-day operational processes, decisions and activities
  • Install and maintain a management process that aligns the entire account with company strategy and annual operating plan goals
  • Establish a culture of continuous improvement by applying lean management principles and business process optimization to our enterprise
  • Set long term, annual, and -execution priorities while ensuring an extraordinary level of client service
  • Engage and motivate the management team to consistently perform to a high standard by building a high-performance culture
Strategic Positioning and Growth
  • Leverage industry expertise to influence client managed services strategies
  • Participate in client account planning and forecasting activities
  • Partner with client to identify trategic business development opportunities

Key Behaviors and Attributes
  • Build trust-based relationship/client-centric
  • Focus on team building & collaboration

Lead and develop Account Delivery Team
  • Lead Delivery Team across organization, support functions and Allscripts Outcomes Executive

Manage the operational and financial performance of the account
  • Sponsor client transformation programs and activities to meet service measures and cost savings, if applicable
  • Achieve contract controllable income targets using the most appropriate principles, levers and tools
  • Strategic oversight of the Master Service Agreement including driving new business through change orders and review of service level agreements, and acting as a delivery escalation point around client priorities and issues
  • Manage service quality and recovery plans
  • Responsible for overall financial plan for the account and annual Operations account plan

4-5 Direct Reports

#LI-SM1

Academic and Professional Qualifications:
  • BA or BS Degree and relevant practical and managerial experience in assigned area

Experience:
  • 10+ years industry experience preferred
  • 10+ years experience in information technology management preferred
  • Institution

Travel Requirements:
  • May require local travel
  • May require other travel for business needs

Working Arrangements:
  • May require on call after hours support
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards