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Vice President, Client Delivery
Ref No.: 18-00001
Location: Melville, New York

Our candidate will have the following Qualifications:

  • Minimum 12+ years of HIT experience; senior leadership experience managing large, complex customer facing organizations or operations
  • Consulting background or product management experience is desired
  • Demonstrated execution experience
  • Innovative perspective, consensus builder
  • Strong relationship and influencing skills
  • Proven track record of driving outstanding operational outcomes and customer service

Develop and Grow the Client Relationship
  • Develop and maintain strong relationships as the main point of contact for the client
  • Shape and drive enhanced value
  • Provide single point of contact for the client account leadership and generate new opportunities
  • Partner with internal Client Delivery team to meet client desired outcomes
  • Accountable for overall client satisfaction
  • Set client expectations in conjunction with the client account leadership team and manage the expectations
  • Deliver account reviews with the client account leadership team pertaining to Allscripts value added initiatives
  • Partner with client to drive direction of day-to-day operational processes, decisions and activities
  • Install and maintain a management process that aligns the entire account with company strategy and annual operating plan goals
  • Establish a culture of continuous improvement by applying lean management principles and business process optimization to our enterprise
  • Set long term, annual, and -execution priorities while ensuring an extraordinary level of client service
  • Engage and motivate the management team to consistently perform to a high standard by building a high-performance culture
Strategic Positioning and Growth
  • Leverage industry expertise to influence client managed services strategies
  • Participate in client account planning and forecasting activities
  • Partner with client to identify trategic business development opportunities

Key Behaviors and Attributes
  • Build trust-based relationship/client-centric
Focus on team building & collaboration

Lead and develop Account Delivery Team
  • Lead the Delivery Team, support functions and Outcomes Executive

Manage the operational and financial performance of the account
  • Sponsor client transformation programs and activities to meet service measures and cost savings, if applicable
  • Achieve contract controllable income targets using the most appropriate principles, levers and tools
  • Strategic oversight of the Master Service Agreement including driving new business through change orders and review of service level agreements, and acting as a delivery escalation point around client priorities and issues
  • Manage service quality and recovery plans
  • Responsible for overall financial plan for the account and annual Operations account plan

Direct Reports
  • In house Delivery Team (4-5 people)
  • Outcome Executive (1)
Location: Nassau County location - close to the Queens border.