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Business Analyst
Ref No.: 17-00158
Location: Gaithersburg , Maryland
Responsible for supporting end users in the financial and/or accounting discipline (trouble shooting) 
Reconcile financial data and reports
Support technology and users of technology in a end user support function.

CLEARANCE:   Public Trust             TRAVEL: N/A

Experience working with ticketing system (ServiceNow) and assisting customers over the phone  
Advice and assist users in problem-solving activities 

Have excellent listening, interpersonal, written, and oral communication skills.
Be logical and efficient, with keen attention to detail.
Be proactive and organized; be able to work independently.

Provide support to end users and entering accurate and prompt information in a request/incident tracking application.
Advise and assists end users in problem-solving activities using information center tools to resolve incidents.
Document user business requirements to share with service providers of business/financial products and services.
Assist in providing end users with instructions and one-on-one education of business/financial products and services.
Identify and recommend process changes for new process integration in relation to supporting end users with business/financial products and services.
Under general direction, identify and recommend systems scope and objectives based on both end user needs and a good understanding of applicable business/financial systems.

Certifications: ITIL or HDI Customer Service Representative (within 90 days of hire)
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Matching 401k vested from day one.
Choice of Health Insurance Plans and an employee assistance program.
Company sponsored technical and management certifications.
PowertekU online education with 4400+ technical and business courses.
Educational tuition reimbursement and 529 Plan.
Robust Awards & Recognition Program + perks, discounts, generous referral program.
Thank you for your interest and effort in applying for this position.
Powertek is an Equal Opportunity Employer and does not discriminate against minorities, women, protected veterans, and disabled individuals with regards to any employment decisions, to include hiring.
No unsolicited agency referrals please.