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Help Desk Specialist (Tier II) - Cleared
Ref No.: 17-00074
Location: Andrews Air Force Base, Maryland
Provide Tier II help desk support within a cleared environment.
Respond to desktop issues, applications, printers, user account security, communications, and system policy guidance.

CLEARANCE:  Secret or Above        TRAVEL: N/A

Have a helpful nature, willing and able to walk others through technology challenges.

Have experience in an end-user environment, efficiently solving problems.
Have the desire to deliver consistently high levels of customer service.


Impressive diagnostic and problem-solving skills.

Disciplined compliance with policies, procedures and regulations.
Proficient working with MS Windows and MS applications within an enterprise environment.
Experience supporting desktop systems via a secure network.

Active Secret Clearance
Security+ Certification (current)

Experience working with a ticketing system.
Experience with supporting and troubleshooting Microsoft OS: WinXP, Win7, Win10. 
Experience providing technical suport to end users in an enterprise environment.
Experience with installation, configuration and support of desktop hardware and applications.
Excellent customer communication skills (verbal and written).
Ability to capture all details in ticketing system.
Ability to thoroughly follow direction for special projects.
Ability to follow SOP, checklists, and other instructions.
We challenge you to come make your mark. Influence change. Work on vital missions. Advance your career.
Powertek Corporation is a high-energy IT company that encourages its employees to help shape its culture with imagination and ingenuity. Learn more at
We believe diversity enriches our customer offering. EOE, M/F/D/V

Matching 401k vested from day one.
Choice of Health Insurance Plans and an employee assistance program.
Company sponsored technical and management certifications.
PowertekU online education with 4400+ technical and business courses.
Educational tuition reimbursement and 529 Plan.
Robust Awards & Recognition Program + perks, discounts, generous referral program.

Thank you for your interest and effort in applying for this position.
Powertek is an Equal Opportunity Employer and does not discriminate against minorities, women, protected veterans, and disabled individuals with regards to any employment decisions, to include hiring.
No unsolicited agency referrals, please.