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Help Desk Support Services Specialist – Intermediate
Ref No.: 17-00127
Location: Ft. Collins, Colorado
Provide Tier II help desk support for timely resolution of reported problems.
Support user-environment of approximately 50,000 through remote access.
Troubleshoot workstations/ laptops/ tablets/ Apple & Android mobile phones.
Document & manage several queues at a time in Remedy ticketing system.
Manage hardware inventory for Federal Parts Depot/Warehouse.
Provide physical parts’ delivery including items up to 125lbs.
Ship and track customer orders.


CLEARANCE/BACKGROUND: Public Trust     TRAVEL: n/a

YOU...
Are customer-oriented and like technology challenges.
Have an understanding of Quality Assurance processes.
Have strong verbal/ written communication skills.
Employ friendly interpersonal skills while working efficiently.


YOUR KNOWLEDGE BASE INCLUDES
Quality Assurance and service desk experience.
Experience with MS Windows Server 2012 & commercial SW (i.e. Adobe).
Good grasp of Virtual Services and Dell & Client standalone hardware.

Proficiency in MS Office 365 and Exchange 2010.
Working knowledge of Windows 7 & multiple technical HW platforms.
Knowledge of iPhones, iPads and Androids.

WE REQUIRE
High school diploma and 4+ years relevant experience.
Service desk/ticketing system experience.
Must be able to lift 125lbs.

Information Technology Infrastructure Library (ITIL) Certification within 90 days of start date.

ABOUT POWERTEK
We challenge you to come make your mark. Influence change. Work on vital missions. Advance your career.
Powertek Corporation is a high-energy IT company that encourages its employees to help shape its culture with imagination and ingenuity. Learn more at www.PowertekCorporation.com.

DISTINGUISHING BENEFITS
Matching 401k vested from day one.
Choice of Health Insurance Plans and an employee assistance program.
Company sponsored technical and management certifications.
PowertekU online education with 4400+ technical and business courses.
Educational tuition reimbursement and 529 Plan.
Robust Awards & Recognition Program + perks, discounts, generous referral program.
 
TO ALL APPLICANTS
Thank you for your interest and effort in applying for this position.
Powertek is an Equal Opportunity Employer and does not discriminate against minorities, women, protected veterans, and disabled individuals with regards to any employment decisions, to include hiring.
No unsolicited agency referrals please.