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Business Analyst
Ref No.: 17-24917
Location: Cupertino, California
Job Summary

Client is looking for a Business Systems Analyst who will be responsible for building the next generation support experience to our customers. The candidate for this role has a combination of business acumen and technical knowledge, used to develop or customize web publishing systems and/or high performing web sites.


Partner with internal business teams to define business processes and associated system requirements.

Collaborates with other subject matter experts, cross-functional resources and business stakeholders to solicit input and define product requirements in an agile environment.

Ability to articulate the requirement very well with the engineers and product stakeholders.

Triage Production tickets, analyze and work with the users, product owners/engineering for getting this resolved.

Work closely with technical teams to influence solution development as necessary to deliver high quality solutions and new system functionality that reflect customer and program needs.

Ensure availability of metrics, reporting, and analysis of tools for systems developed.

Should be able to provide operational metrics for the Product supported on a weekly basis for the leadership and stakeholders.


BS/MS Computer Science or equivalent practical experience.

5+ years of work experience including managing the full implementation lifecycle for delivery of systems solutions (analyze, design, build, test, implement, support).

Ability to learn a new business domain and build subject matter expertise in a short period.

Should be familiar with Web Technologies with basic troubleshooting skills.

Should be familiar with Web Services architecture, with the ability to define the services for new functionality when in need.

Should have Agile experience and should be able to play the role of Business Analyst or Product Owner

Should have outstanding written and oral communication skills.

Ability to deal with ambiguity and thrive in a rapidly changing business environment.

Strong analytical skills

Ability to work with cross-functional teams across the organization.

Candidate must have web knowledge Web services knowledge web based tool Trouble shoot web Web services IS&T will build but this team gives the specifications to build.