Previous Job
Customer Service Representative - Bilingual
Ref No.: 17-05904
Location: San Juan, Puerto Rico
  • Handle transactions/inquiries and answer customer questions.
  • Must be able to quickly decipher the customer's needs, come up with the best solution, then clearly communicate that solution to the customer.
  • Must have the knowledge to answer most client questions or be able to refer them to the people that do have the answers.
  • May offer products that the customer could utilize based on call subject.
  • Solid communication skills to calm angry customers by listening to them, then leading them to the solution that best works for them.