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Mobile Device Technologist
Ref No.: 18-20268
Location: Washington, District of Columbia
Position Overview:
The incumbent will be responsible for managing the mobile devices and their configurations to the Mobile Device Manager. The incumbent needs to work on projects related to mobile environment, and on implementation of hardware and software.

Essential Job Functions:
• Configure and troubleshoot multiple mobile devices, including but not limited to: iPads, Playbooks, smart phones, and other Android devices
• Document configuration changes, FAQs, and solutions to resolved issues
• Troubleshoot, and provide work-arounds and permanent fixes to issues identified in the mobile device environment
• Resolve remedy tickets opened on mobile devices
• Serve as an engineer / subject matter expert point of contact for the Help Desk, application owners, and tier-3 support teams on issues related to the mobile device environment
• Participate in projects related to the mobile device environment, such as assessment, deployment, and implementation of hardware and software upgrades and procedures
• Deliver training sessions to the IT community on new systems, as well as end-users, and on tips and tricks related to the mobile device environment
• Plan for obsolescence and decommissioning of Mobile devices in the environment
• Participate in defining standards, technology selections, and security standards
• Provide mobile technology monitoring, revised standards, and preferred vendor/product lists
• Provide / generate comprehensive reports and metrics for monitoring of services

Educational Qualifications and Experience:
• Role Specific Experience: 2+ years of experience in supporting mobile device environment
• In-depth experience in supporting iPhone and other mobile devices
• Experience in supporting MVS Mobile Voice System, Notes traveler, MobileIron and Cortado
• Experience in supporting iOS
• Experience in using Remedy ARS