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Production Support Specialist III
Ref No.: 18-20109
Location: Overland Park, Kansas
Production Support Specialist III provides support for medium complexity applications. Creates and develops software solutions to application errors reported. Escalates unresolved issues to proper personnel. Bachelors Degree or equivalent. 4-6 years experience in an IT support role.

Position Information
Production Support role demands some nights and weekends, on-call rotation schedule coverage.

Support team is seeking a strong, well-rounded IT candidate to fill a production operations role for Sprints over-the-air device management applications. These mission critical applications are responsible for programming the devices/SIM cards with voice, data and all the latest services.

Position responsibilities include but are not limited to:
Build a strong understanding of applications and be able to support each subject matter expert level
Perform root cause, trending, analytics via SQL, application logs, etc.
Monitor application health and resolve multiple complex and critical issues quickly
Lead complex initiatives/troubleshooting across multiple IT, Network, Product and vendor teams to completion. Effectively assign & track action items with target dates.
Develop/modify scripts for automation, workarounds, data management, reporting, etc.
Produce ad-hoc and recurring reports across multiple applications
Vendor management for multiple applications
Partner with handset organization to plan, setup, test and launch new handsets/devices and device capabilities
Proactively suggest ways of improving system stability, availability, capacity, performance and reliability
Provide out of box thinking and willingness to challenge established processes and procedures
Be a self-starter who takes ownership of assignment and see all work through to completion
Member of on-call support rotation for after hour issues & high visibility activities

Preferred Qualifications
Five yeas experience with Oracle SQL Experience. -Strong knowledge of relational database design and support, including the support of applications that have millions of records.
Five years experience with UNIX/Linux skill sets. Strong experience with command line, networking and writing/editing scripts.
Three years of Web Server Experience (Apache, Tomcat, etc.). Ability to administrate
Three years experience with Application Server Troubleshooting and Administration Experience (JBoss, WebSphere, WebLogic, Glassfish, etc.).
Three years experience supporting an API based real-time interface environment.
One year experience reporting on large data sets.