Previous Job
VOIP Engineer
Ref No.: 18-11896
Location: Washington, District of Columbia
The incumbent is part of the Voice Operations Team and will plan, engineer, install and support the voice infrastructure; including VOIP; hardware and software; PBX;

VOIP phone configuration; Client changes, MAC for phones, Verint Call Recording, and Call Center systems, incident management, customer service

Enterprise Voice and unified messaging, Session Border Controllers, audiocode gateways, and call center systems, including Genesys SIP, GVP Routing, Genesys IWS, CCPulse and Interactive Insights, Aspect, Inova, and CTI integration.

Responsibilities include long and short term planning, engineering, vendor oversight, performance management, project management and daily operations associated with providing high level support of voice systems at all CareFirst locations.

The VOIP Engineer will participate in the development of standards, policies, procedures and practices for telephony activities; as well as implementing the technologies described above through project management, administration, applications development, consultation, training, research, monitoring, traffic engineering and managing daily system operations.

This position also requires some financial experience relative to the telecommunications billing industry. Some functions may require validation of costs based on changes within the infrastructure and support of the PES database.

BS Degree in Information Management or a related field, with 3-5 years related experience and/or training in a routed network environment, multi-platform environment.
Equivalent experience may be considered in lieu of certification, however, this experience and skill level must be clearly demonstrated.