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Specialist, Implementation - Level 8
Ref No.: 26-00265
Location: Pune, Maharashtra
Start Date: 08/07/2026
   
Job Description
Overview

Purpose of the Team
• The Customer Implementation Services team provides customer processing implementation support for Client's new and core products and services in the form of processing and technical consultancy/advisory and project management services for existing and new customers.
• We work in partnership with the account team representatives and market delivery managers / Technical account managers and product delivery in the regional offices and are focused on providing superior technical and product support to customers during their processing implementations.

Job Description
• Act as central point of contact for customers and/or Client customer representatives throughout processing implementation project end-to-end execution.
• Assess and document customer needs and according implementation impacts on customers' and Client's core and non-core processing systems and platforms.
• Act as processing implementation advisor, to customers' processing support staff. Provide guidance to execute all necessary processing implementation activities
• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.


• Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
• Are you able to cope with a fast changing and ambiguous environment?

Role

• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology.
• Assures processing interfaces with Client's electronic payment processing systems are compliant with Client's global product rules and specifications.
• Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel.
• Execute standard and non-standard customer testing processes, focus on technical processing customer interfaces.


All About You

• Education: Bachelor's degree in Information Technology, Computer Science, Programming, Systems Engineer, Computing Systems Engineer, Telecommunications Engineer or similar
• Ability to interact well with customers
• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
• Project management skills.
• Experience with card management systems
• Relevant experience in "Information Technology” system knowledge, with understanding of network technology, applications, and project management.
o Design thinking
o Ability to design HTML using CSS
o SQL basic - intermediate knowledge
o Experience using and querying databases
o API Knowledge for Java and open languages
o Development systems methodologies knowledge
• Card payment, Authorization, Clearing and Settlement processes knowledge
• Know the basics of 4 party model
• Familiar with currency conversion concepts
• English spoken, Spanish will be an advantage
• Occasional domestic and international travel
Story Behind the Need – Business Group & Key Projects
  • Surrounding team & key projects
  • Purpose/Size of this team
  • Reason for the request
  • Motivators for this need
  • Increase Staff Need/ Replacement?
  • Project?
  • CIS LAC Team – Core implementation projects
  •  
  • Replacement for a resource whose contract is ending
  •  
  • Replacement
  •  
Typical Day in the Role
  • Hours/Shift worked
  • Key tasks and rhythm
  • Interaction with outside the team
  • Interaction level with others (clients)
  • Required to travel or work remotely (expenses required?)
  • 05:30 PM to 02:30 AM IST
  • Project Management, Internal & External stakeholder management and Knowledge of payments ecosystem
  • External stakeholders (Clients) + Internal stakeholders (including teams outside work location)
  • Moderate to High (Depending on the customer requirement)
  • Travel to work minimum thrice in a work week (Hybrid work solution)
Compelling Story & Candidate Value Proposition
  • What makes this role interesting?
  • Competitive market comparison
  • Unique selling points
 
  • Value added or experience gained
  • The role combines technical depth (authorization, clearing, settlement, testing) with customer advisory and stakeholder management
  • You work directly with global payment networks and rules, not proprietary or isolated systems
  • Gain insight into how all Client products are used worldwide, with opportunities for full-time employment depending on performance, business needs, and available roles.
  • Strong understanding of global payment rules, specifications, and compliance. Experience managing parallel, complex implementations in LAC region.
Candidate Requirements
  • Top 3 must-have HARD skills
  • Depth of experience with each
  • Stack-ranked
1 Project Management, Payments Processing Knowledge, Standard and non‐standard testing
2 3+ years
3 Project Management, Payments Processing Knowledge, Standard and non‐standard testing
  • Top 3 must-have SOFT skills
  • Depth of experience with each
  • Stack-ranked
1  
2  
3  
  • Years of experience required
  • Key performance measurements
  • Degrees or certifications required
  • Disqualifiers
  • Typically, 3–5 years in: Payments, Project Management, Technical delivery, Banking / fintech / network roles
  • Ability to adapt to different scopes, risks, and dependencies, Customer-facing experience, Clear communication skills.
  •  
  •  
  • Language/Communication Level
Rate (1= Not Important / 5= Integral)
  • English required
  • Other language(s) required
  • 5/5
  • Yes
C