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| Job Description |
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Data & Services within Client
Data & Services is Client's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; data insights; marketing services; loyalty and analytics platforms; and more. Client more at www.mastercardservices.com/en.
Insights & Enablement within Data & Services
The Insights & Enablement team ensures we have the right infrastructure and tools to enable data-driven decisions and optimize productivity. We partner across D&S to enhance reporting insights, increase efficiency, and automate processes. The Business Development Insights & Enablement Team (Client I&E) supports the front-line business development sales team for Client Data & Services. Our team ensures that our Client teams focus on what they do best - Selling. This function designs and builds the sales capabilities that the D&S team needs to effectively materialize its revenue growth potential, while at the same time simplifying current sales support activities to enable the team to spend more of their time selling with clients.
Role
The role will be expected to do the following:
- Understand and e nsure compliance with industry regulations and company policies.
- Perform assurance program with on-going checks on sales processes.
- Collaborate with different departments to ensure seamless communication and coordination.
- Maintain accurate and up-to-date documentation of operational procedures and policies.
- Generate and analyse reports on operational performance for management review.
- Evaluate and revise operations and procedures in response to organizational change.
- Streamline and optimize operational processes to improve efficiency.
- Maintain strict confidentiality.
All About You
- Bachelor's degree in business administration, Operations Management, or a related field.
- 2-3 year of prior experience in operations roles, with a focus on Order-To-Cash (OTC) process.
- Demonstrated ability to work quickly, respond to urgent, unanticipated requests, and manage ambiguity.
- Ability to work collaboratively in a team environment.
- Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence others
- Strong interpersonal skills and the ability to work cross-functionally in a matrix organization
- Flexible to work with global offices across several time zones
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| Story Behind the Need – Business Group & Key Projects |
- Surrounding team & key projects
- Purpose/Size of this team
- Reason for the request
- Motivators for this need
- Increase Staff Need/ Replacement?
- Project?
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- Advisor Client I&E, Deal desk projects
- -NA-
- Need additional bandwidth to support operations.
- -NA-
- Increase staff need
- -NA-
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| Typical Day in the Role |
- Hours/Shift worked
- Key tasks and rhythm
- Interaction with outside the team
- Interaction level with others (clients)
- Required to travel or work remotely (expenses required?)
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- IST Hours - Flexible
- Operational support for assurance tasks
- Yes
- Internal stakeholders
- Hybrid mode (3 days from office and 2 days from home)
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| Compelling Story & Candidate Value Proposition |
- What makes this role interesting?
- Competitive market comparison
- Unique selling points
- Value added or experience gained
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- To know more about Client business, Multinational exposure
- NA
- Learning of new tools (SFDC and internal Client application)
- Better understanding of business environment, policies, sales lifecycle
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| Candidate Requirements |
- Top 3 must-have HARD skills
- Depth of experience with each
- Stack-ranked
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1 |
Follow the SOP and perform assurance tasks |
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Excel |
| 3 |
Contract interpretation |
- Top 3 must-have SOFT skills
- Depth of experience with each
- Stack-ranked
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1 |
Communication – Mostly stakeholder offshore |
| 2 |
Team Player |
| 3 |
Quick learner |
- Years of experience required
- Key performance measurements
- Degrees or certifications required
- Disqualifiers
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- 2-3 years of O TC experience
- Dedication, focus on assigned tasks, timely delivery, problem solving
- Graduation
- NA
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- Language/Communication Level
Rate (1= Not Important / 5= Integral)
- English required
- Other language(s) required
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- 5/5 – Strong communication skills
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