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| Job Description |
More than 7 Years of IT Production support, Application support experience.
Hands on experience on monitoring tool - Splunk, Dynatrace
Exposure and good understanding of ITIL, Change management, Incident Management, Release management
Should have good analytical skills
Understanding of Site Reliability Engineering Engineering concept. |
| Story Behind the Need – Business Group & Key Projects |
- Surrounding team & key projects
- Purpose/Size of this team
- Reason for the request
- Motivators for this need
- Increase Staff Need/ Replacement?
- Project?
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- Protocol connect BizOps team
- 10
- Large scale rollout of work in various regions.
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- Increase in Staff as Client is planning large scale rollouts
- Tcp2gRPC – protocol connect
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| Typical Day in the Role |
- Hours/Shift worked
- Key tasks and rhythm
- Interaction with outside the team
- Interaction level with others (clients)
- Required to travel or work remotely (expenses required?)
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- 9 hrs
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- Yes
- Technical
- There is no requirement to travel.
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| Compelling Story & Candidate Value Proposition |
- What makes this role interesting?
- Competitive market comparison
- Unique selling points
- Value added or experience gained
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- opportunity to further engage with new and emerging technologies
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- Required
- Required
- Required
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| Candidate Requirements |
- Top 3 must-have HARD skills
- Depth of experience with each
- Stack-ranked
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1 |
Monitoring in Splunk, Good understanding of ITIL concept, SRE mindset |
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Required |
| 3 |
Required |
- Top 3 must-have SOFT skills
- Depth of experience with each
- Stack-ranked
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1 |
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| 2 |
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| 3 |
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- Years of experience required
- Key performance measurements
- Degrees or certifications required
- Disqualifiers
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- 7+ Plus experience in IT industry
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- Language/Communication Level
Rate (1= Not Important / 5= Integral)
- English required
- Other language(s) required
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