Summary: The main function of a product support tech advisor specialist is to provide technical assistance to computer system users. A typical product support tech advisor specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Job Responsibilities: Audit records of daily data communication transactions, problems and remedial actions taken, or installation activities. Update technical manuals and conduct computer diagnostics to investigate problems. Develop training materials and procedures, or train users in the proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Strong ability to work independently and manage one���s time. Strong mentoring skills necessary to provide support and constructive performance feedback. Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Strong knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Education/Experience: Associate's degree in computer related field or equivalent training required.