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Law & Franchise Integrity - Associate Analyst- Franchise Management Associate Analyst- Franchise Management
Ref No.: 21-00359
Location: Pune, Maharashtra
Start Date / End Date: 01/11/2021 to 31/10/2022
Job Description: Overview:

The GBSC (Global Business Services Center) is the shared services organization for *** that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a Franchise shared services function. The Associate Analyst on the Franchise Services, Onboarding services team within the GBSC is responsible for Onboarding customers including but not limited to registration, card design, variance requests and responding to ad-hoc customer requests.

Are you comfortable with a changing and fast paced environment?

Do you have experience in B2B customer on-boarding?

Are you committed to customer service?

Do you agile, love challenges and consider business first?



Role

Perform activities related to on-boarding customers, registration, card design, variance requests and responding to ad-hoc customer requests.

Ensure customer experience and data quality requirements in accordance to customer governance requirements and *** policies.

Develops a working understanding of current and emerging services and programs within the Franchise onboarding process.

May assist in customer training and education initiatives by preparing communications and materials, etc.

Partner with customers, both internal and external, regarding rules, procedures and processes to ensure compliance and maintain customer satisfaction.

Ensure that GBSC meets the needs of business units, Franchises Management and other stakeholders.

Provides superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to SLAs.



All about you

Strong problem solving and troubleshooting skills

High level of accuracy and attention to detail

Work effectively in dynamic, time-sensitive, high volume environment

Results-oriented, strong follow-through skills

Excellent interpersonal communication skills, both written and verbal with ability to explain processes and policies effectively.

Exposure to working in customer service, preferably in a B2B environment

Flexible for shift job on need basis.