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Customer Support - Sr. Specialist, Implementation Sr. Specialist, Implementation
Ref No.: 21-00433
Location: Pune
Start Date / End Date: 07/12/2021 to 06/12/2022
Job Description: Summary:
In a customer-facing environment, lead processing implementation projects of a technical and non-technical nature. Deliver standard and some complex implementation activities ensuring quality and reliability of the implementations.
Major Accountabilities:
- Provide end-to-end project execution throughout processing implementation projects.
- Assess and document customer needs and according implementation activities.
- Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
- Guide customers through applicable *** processing rules, specification and documentation
- Identify appropriate processing implementation support documentation (contracts, agreements, forms etc) to be provided by customers,
- Handle multiple customer processing implementation projects in parallel.

Bachelors degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.

Knowledge / Experience:
- Three to five years of Information Technology system knowledge, with good understanding of network technology, applications, and project management.
- Strong knowledge in payment transaction processing and industry business principles.
- Good understanding of ***s payment processing systems, formats and associated customer host interface testing services and principles.
- Good understanding of the 4 party model and the full transaction lifecycle for *** brands

Skills/ Abilities:
- Ability to interact well with the customer
- Good verbal and written communication skills
- Self Starter with a desire to learn independently
- Good project management skills
- Ability to manage change in a technical work environment
- Ability to understand theory /principles with business impact and apply this understanding to the work environment
- Ability to work in a matrixed organizations and cross functional teams
- Ability to provide basic training and overview of the functions within CIS

Work Conditions:
Occasional domestic and international travel