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Desktop Engineer IV - Perm
Ref No.: 18-00645
Location: New York, New York
Duties and Responsibilities:
  • Design, develop, coordinate, and manage IT projects for Client Engineering department
  • Prepare project plans and monitor progress of IT projects to ensure deadlines are met
  • Responsible for automating, developing and maintaining Windows desktop image for desktops, laptops and thin client images
  • Conduct Root Cause Analyses and remediation efforts for major incidents in Client Engineering area.
  • Lead and guide the work of technical staff of FTEs and Consultants
  • Serve as liaison between business and technical teams. Deliver on projects, milestones, provides regular updates to management and business aligned teams
  • Experience with industry standard deployment tool preferably SCCM 2012
  • Experience with application packaging process and procedure in a multi-domain environment
  • Responsible for third level escalation and technical support
  • Responsible for client end point of hardware and software engineering
  • Create scripts in vbscript, powershell, visual basic, batch files
  • Strong understanding of Windows Operating Systems Internals, Architecture, registry and troubleshooting tools
  • Technical writing – must be able to document all process and communicate with stakeholders
  • Using Service Now ticketing systems ability to document incidents, problems and change requests
  • 7+ years of related experience
  • Strong skills in Virtual environment (VDI, Hyper-V, VMWare)
  • Strong skills in SCCM and Adminstudio
  • Experience in infrastructure like DNS, WINS, VPN, etc
  • Experience with programming languages HMTL, .Net, C++
  • Strong verbal and written communications
  • Preferable experience with healthcare industry

Minimum Education:
  • Bachelor's degree in Computer Science or a related discipline preferred.

Minimum Related Experience:
  • 7+ years of experience in engineering and support of enterprise-wide client systems
  • Must have technical experience in networking and systems support, engineering and software products. Must demonstrate seasoned IT skills and competency in most aspects of software activities and/or data communication. Must have excellent trouble-shooting, documentation and communication skills.

Minimum Computer Skills:
  • Experience in engineering/support of client systems and Windows operating system
  • Experience with programming languages HMTL, .Net, C++
  • Must have excellent trouble-shooting and documentation skills
  • Must have a strong understanding of client engineering technologies, emerging trends and related technology.

General Skills:
  • Very good communication skills, judgment and analytical/problem solving skills, and the ability to work effectively with client and IT management, staff and vendors.
  • Must have excellent documentation skills