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ServiceNow Application Support - RTH
Ref No.: 18-00578
Location: Newark, New Jersey
Our direct client is seeking a ServiceNow Developer to work in their Newark, NJ location. This is a 3+ month right to hire opportunity.

Scope of Work:
  • Provide thought leadership in strategic direction for Enterprise Implementation of the ServiceNow platform
  • Collaborate with a larger group of solution and technical architects to set technical direction for the delivery of solutions
  • Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow, driving platform expansion and adoption
  • Scope solution requirements and configure solutions around the ServiceNow platform to meet customer needs and project deliverables
  • Consider dependencies, relationships, and integration points to ensure proper solution development and integration with other systems when applicable
  • Organize and prioritize development efforts, interfacing with vendors and management developers and system administrators
  • Assist customers with proof-of-concept activities
  • Assist customers with understanding ServiceNow, and Agile approaches
  • Identify new opportunities to provide additional value to clients and improve business value
  • Provide input on statements of work to help ensure appropriate level of effort
  • Participate in growing and enhancing internal process for successful client delivery
  • Keep current in industry trends and apply them where they add definite benefits
  • Ability to solve unique and complex problems that have a broad impact on the business requiring a solid technology design solution
  • Designs effective application solutions within the agile project lifecycle

  • Deep functional and technical knowledge of ServiceNow
  • Develop roadmap and blueprints to enable client transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients
  • Experience building and coding Configuration Management Databases (CMDB)
  • Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
  • Working knowledge of relational databases
  • Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
  • Understanding of IT service desk and service management along with good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
  • Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience
  • Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams across multiple projects
  • Experience with continuous delivery, configuration management, continuous integration, and source control software processes and tools a requirement
  • Experience with automated web test frameworks
  • Develop roadmap and blueprints to enable client transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction
  • Establish and enforces systems design and architectural standards, establishes / maintains best practices and drive the principles throughout the systems delivery lifecycle.