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Systems Analyst - Service Operations Center - Perm
Ref No.: 18-00517
Location: Chicago, Illinois
Job Description:

As Systems Analyst you will be staffing the Mission Control seats at our Service Operations Center. The team is responsible for monitoring the infrastructure and services delivered to our customers world wide. You will be acting as the second line support solving immediate issues and service requests. Your main contacts is our Customer Supports Team's as well as the Service Delivery Managers. To support you in this crucial task you have the rest of the teams within Technology Operations acting as escalation point and mentors. We move fast when it comes to technology and how our products evolve so training is important and a natural part of our day to day work. You will need to be a flexible team player and available to work in a 24/7, shift work environment.

Responsibilities:
  • Proactively monitor production and pre- production environments, resolving immediate issues according to run books and documented processes.
  • Triage, troubleshoot and resolve reported Incidents according to run books and documented processes.
  • Resolve or dispatch service requests assigned to Technology Operations.
  • Qualifications
  • Minimum qualifications:
  • Intermediate level Linux skills, including installation, systems administration and troubleshooting.
  • Intermediate level Windows Server skills, including installation, systems administration and troubleshooting.
  • Basic networking knowledge, including topology and protocol understanding.

Preferred Qualifications:
  • Prior experience of working with ITIL